Refund policy
Return & Refund Policy
Last Updated: [Insert Date]
Thank you for shopping with BURAQ PETS. We want you to love your purchase, but if something isn’t right, we're here to help.
Order Processing & Shipping
Orders are processed and shipped within 3 business days of purchase. You will receive a confirmation email once your order is on its way.
Returns
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
Eligibility for Return
To be eligible for a return, the item must be:
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In the same condition that you received it
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Unworn or unused, with original tags
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In its original packaging
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Accompanied by a receipt or proof of purchase
To start a return, please email us at ccburaqpets@gmail.com.
Note: Do not send any item back without first contacting us. Returns without prior approval will not be accepted.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at ccburaqpets@gmail.com so we can evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns for:
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Perishable goods (e.g., food, flowers, plants)
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Custom or personalized items
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Personal care goods (e.g., grooming or hygiene products)
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Hazardous materials or flammable liquids/gases
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Sale items or gift cards
If you're unsure about your item’s eligibility, feel free to contact us before initiating a return.
Exchanges
We do not offer direct exchanges.
The best way to get what you want is to:
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Initiate a return
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Once accepted, place a new order for the desired item
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
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If approved, the refund will be issued to your original payment method within 10 business days
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Refund timelines may vary depending on your bank or credit card provider
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at ccburaqpets@gmail.com.
Need Help?
For questions about returns or refunds, feel free to reach out:
📧 Email: ccburaqpets@gmail.com
