Return & Refund Policy

Thank you for shopping with BURAQ PETS. We want you to love your purchase, but if something isn’t right, we're here to help.

Order Processing & Shipping

Orders are usually processed and dispatched on the same day or within 1 business day of purchase. Once dispatched, you will receive shipment confirmation and tracking details. Delivery timelines may vary depending on your location and the shipping partner's serviceability.

Returns

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

Eligibility for Return

To be eligible for a return, the item must be:

- In the same condition that you received it

- Unworn or unused, with original tags

- In its original packaging

- Accompanied by a receipt or proof of purchase

To start a return, please email us at ccburaqpets@gmail.com.

Note: Do not send any item back without first contacting us. Returns without prior approval will not be accepted.

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package.

Color Variation Disclaimer

We make every effort to display product colors as accurately as possible. However, actual product colors may vary slightly due to factors such as photography lighting, manufacturing variations, screen settings, and individual device displays.

Returns, refunds, or exchanges will not be accepted for reasons related to color mismatch, shade variation, or personal color preference.

Customers are advised to carefully review all product images and descriptions before placing an order. If you have any questions regarding a product's color or appearance, please contact our support team before making a purchase.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at ccburaqpets@gmail.com so we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns for:

- Custom or personalized items

- Personal care goods (e.g., grooming or hygiene products)

- Sale items or gift cards

- Products returned due to color mismatch, shade variation, or personal color preference

If you're unsure about your item's eligibility, feel free to contact us before initiating a return.

Exchanges

We offer exchanges only in the following cases:

- The product received is damaged

- The customer has received a wrong item

To request an exchange, customers must contact us within 7 days of delivery and provide clear photos and/or an unboxing video showing the issue for verification.

Once the issue is verified and approved by our support team, we will arrange the exchange process.

Please note:

- Exchanges will not be accepted for reasons related to color mismatch, shade variation, or personal preference.

- Requests without sufficient photo/video evidence may not be approved.

- Products must be unused and returned in their original packaging along with all accessories.

If you need assistance, please contact us at ccburaqpets@gmail.com.

Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.

- If approved, the refund will be issued to your original payment method within 10 business days

- Refund timelines may vary depending on your bank or credit card provider

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at ccburaqpets@gmail.com.

Need Help?

For questions about returns or refunds, feel free to reach out:

📧 Email: ccburaqpets@gmail.com