Privacy Policy

Last Updated: [Insert Date]

Welcome to BURAQ PETS (“we”, “us”, “our”, or the “Site”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit or make a purchase from www.buraqpets.com (the “Site”) or interact with our services (the “Services”).

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

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1. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted here with an updated “Last Updated” date. Please review it periodically.

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2. Information We Collect

A. Information You Provide

We collect the following personal data when you interact with our site:

• Contact Info: Name, phone number, email, address

• Order Info: Billing/shipping details, order history

• Account Info: Username, password

• Support Interactions: Emails, messages, form submissions

• Shopping Activity: Wishlist, cart, reviews

B. Information Collected Automatically

We use cookies and tracking technologies to collect:

• IP address, browser and device type

• Pages visited, session duration, clicks

• Ad and email interaction data

C. Information from Third Parties

We may receive information from partners such as:

• Shopify (our platform)

• Payment gateways (e.g., Razorpay, Cashfree)

• Marketing & analytics tools

• Social login providers

All such data is treated securely and in accordance with this policy.

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3. How We Use Your Information

We use your data to:

• Process orders and manage accounts

• Provide customer support

• Send updates (order confirmations, shipping, etc.)

• Deliver marketing communications (with your consent)

• Improve the Site and personalize your experience

• Prevent fraud and enhance security

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4. Cookies & Tracking

We use cookies to:

• Remember login/session preferences

• Analyze site performance

• Show relevant ads across platforms

You can disable cookies via browser settings. However, this may impact some functionality. Learn more from Shopify’s Cookie Policy.

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5. How We Share Your Information

We may share your personal data with:

• Vendors/Service Providers: Hosting, payment, analytics, delivery

• Marketing Tools: Ad platforms and email services

• Legal or Regulatory Authorities: When required

• In Business Transfers: Like mergers or acquisitions

We do not sell your personal information.

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6. User-Generated Content

Content you share publicly (e.g., reviews) may be visible to others. Please avoid posting sensitive information.

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7. Links to Other Sites

We may link to external websites. We are not responsible for their privacy practices. Please review their policies independently.

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8. Children’s Privacy

Our Services are not intended for children under 13 (or under 16 in some regions). If we learn we have collected data from a child, we will delete it immediately.

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9. Data Security & Retention

We use secure technologies to protect your information. However, no method is 100% secure.

We retain data only as long as needed to:

• Complete transactions

• Comply with legal obligations

• Manage your account

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10. Your Rights

You may have rights to:

• Access your data

• Correct or delete inaccurate data

• Restrict or object to processing

• Withdraw consent (if applicable)

• Manage marketing preferences

To exercise these rights, email us at buraqpets@gmail.com. We may need to verify your identity.

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11. International Transfers

Your data may be processed or stored outside your country. We use legal safeguards like Standard Contractual Clauses where required.

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12. Complaints

If you have concerns about how we handle your data, contact us. You may also lodge a complaint with your local data protection authority.

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13. Contact Us

📧 Email: buraqpets@gmail.com
📍 Address: BuraQ Pets, Shop No. 10, A3 Line G Sector, Cheeta Camp Trombay, Mumbai, MH 400088, India